Payment, Returns and Refunds


Payment

We accept the following modes of payment:
a) NEFT / RTGS
b) Demand Draft
c) Cheque (Considered only after realization)

Our Bank Account details are as follows:

Account No: 50200014422002
Name : ONE FINE MAKE INTERIO PRIVATE LIMITED
Branch: Anna Nagar (Chennai)
IFSC Code: HDFC0000017


Return / Exchange / Refund

We completely understand that unforeseen and unavoidable conditions beyond human control may affect the quality of the item you have purchased from us. While our dedicated team carefully inspects every single item leaving our factory, there might be chances that goods can be damaged while in transit. We will honour a replacement for damaged items for this reason, as well as those with factory flaws. 

In the case of customized products, unfortunately, all our designs are made to order. Hence, once confirmed with payment, orders cannot be cancelled or refunded. Defective parts will be replaced for the duration of the warranty period.

In case of standard products that come along with customized products or otherwise, Customers are required to inform us of any issue concerning purchases delivered within 48 hours of the receipt of goods. After 48 hours of the order delivery, finemake.in will consider returns of goods on case by case basis. In case of returns, the amount paid for the order will be refunded within 15 days of the order delivery. All products must be returned unused with its original price tags and labels. The following conditions apply for standard products

  • The original invoice must be presented upon returning the merchandise.
  • Any non-factory defects and damages post-delivery to customers are not valid for returns, replacements, and/or refunds.
  • A full refund will only be provided in the event that the same product is not available for replacement.
  • Our quality assurance team will inspect any returned items flagged for a refund.
  • Only when it passes our standard quality assurance test will we be able to fully refund your purchase.
  • Note that taxes and duties paid on your purchase are non-refundable.
  • Refunds are payable in the exact same method of payment.

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